Support

Below are the questions we're asked most often about using SwimStart and about problems people encounter. If yours isn't answered here, do get in touch using the contact details on this page. We reply in English and Japanese.

FAQ

What is actually being timed?

The interval from the moment the start tone sounds to the moment you react — your tap on the screen, or the point at which motion detection registers your movement. Because a monotonic clock is used, figures recorded on different days can be compared directly.

Can I make the tone sound at the same moment each time?

No. The pause between the "Take your marks" command and the start tone changes at random on every attempt. If the timing could be memorised and anticipated, the drill would lose its point. You can adjust the range of that delay in Settings.

How is a false start judged?

Any attempt where you react before the start tone is recorded as a false start, exactly as it would be treated at a gala. It's shown separately from a clean attempt in your history, and false starts are counted up for you.

Should I choose touch or motion?

Touch suits quick, repeated attempts done by hand. Motion suits practice that mirrors your actual take-off — you place the device on a starting block or similar surface and it detects your reaction from the movement. Choose whichever suits the setting you're training in.

Can I use it on an Apple Watch without an iPhone?

Yes. It's a standalone Apple Watch app, so you can leave your iPhone in a bag or locker and still practise, check records and change settings entirely from your wrist. The cue reaches you as both sound and vibration.

Are records shared with my other devices?

No. Records are stored only on the device in use and are never sent anywhere. Please note that deleting the app removes those records as well.

Can it stand in for official starting equipment at a gala?

No. SwimStart is a training tool. It measures your reaction to a signal produced by your iPhone or Apple Watch, and it is not a replacement for official starting equipment or competition timing systems.